Oct 05

ITIL V3 2011 Study Resources

ITIL V3 2011 study resources

I passed my test with a 98% (one wrong).

First, a word about versions. The most current version is “V3, 2011”.  Version 3 was enacted in 2007. Then, in 2011 there was a minor update commonly called “2011”.  So, if you’re studying a straight “V3” resource, it might not be the most current, although there isn’t a HUGE difference. One of the .PDF below is V3 and one is 2011.

For the Foundations class, you do NOT have to know any acronyms. This is useful to know because there are about a thousand in the book, so don’t waste your time memorizing acronyms. The test spells out all terms, and does’t require you to know acronyms.

Terms; there are a lot of terms to know. I have gathered the basics intoITILV32011FlashCardApp a flashcard set at http://www.flashcardmachine.com/. If you log on online, or use the free app, you can download the set I created just search for “ITIL 2011 JL” as shown in the screenshot; my set is currently 53 cards. These are the core terms you should know.

Now, some online resources;

  1. There is a veritable BOATLOAD of free online training on ITIL from Microsoft Virtual Academy. This is online and FREE. Here is the link to ITIL on MVA.
  2. YouTube has some great training. The one that seems to mirror our training at work is this one.
  3. For some printable resources start with this partial .pdf; they want you to buy a complete guide, but this sample provides a lot of info. ThoughtRock sample ITIL 2011. (pdf)
  4. This one is V3, but NOT 2011, so very similar, terms would be the same.
  5. Free online sample test; http://www.pmweb.co.uk/itil-freequiz/
  6. Free online sample test from Axelow (The official ITIL outfit); https://www.axelos.com/qualifications/sample-papers
  7. Lastly, I thought the “7 Common Mistakes” was worthwhile.
  8. And, another good compilation page to check out; http://blog.pluralsight.com/free-itil-resources

Good luck! Feel free to share this post with anyone else.